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Access

Step 1
  • After logging in as an Administrator, click Reports.

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Step 2 

  • Click Order By Report.

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Step 3 

  • Click the icon (A) next to Call Tracking Reports: Order by Report and you'll return to the main account dashboard.
  • The date range selected (B). 
  • Use the filter option (C) to narrow your report, including updating the date range.
  • You can download the report by clicking (D).

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Layout

Note

Italicized terms represent clickable icons on the specific screen being discussed.

Terms in blue are links to additional information about the described functionality.

Sr No & Location

  • (A) Sr No - Indicates the item serial number
  • (B)Location - Locations associated with your account with all the subsequent data to the right specific to that Location.



Inbound columns (per facility)

Total
  • (
A
  • C) Total -
Total
  • The total number of calls.
Answered
  • (
B
  • D) Answered -
Total
  • The total number of calls that were
answers
  • answered at any point in your call routing.
  • (E) Not Answered
(C) - Number
  • - The total number of calls that were not answered at any point in your call routing.
Leads
  • (
D
  • F) Leads -
Number
  • The total number of calls from Leads.
Customer
  • (
E
  • G) Customer -
Number
  • The total number of calls from Customers.
Collection
  • (
F
  • H) Collection -
Number
  • The total number of calls that came into the collection line.
Other
  • (
G
  • I) Other -
Number
  • The total number of calls dismissed as Other.
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Outbound

- 

columns (per facility)

Total
  • (
H
  • J) Total -
Number
  • The total number of outbound calls.
  • (K) Follow up
(I) - Number
  • - The total number of follow up calls.
Collection
  • (
J
  • L) Collection -
Number
  • The total number of collection calls.
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