Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Sr No & Location
- (A) Sr No - Indicates the item serial number
- (B) Location - Locations associated with your account with all the subsequent data to the right specific to that Location.
Calls (per location)
- (C) Total - The total number of calls, both inbound and outbound.
- (D) Active Inbound - The total amount of inbound calls.
- (E) Outbound - The total amount of outbound calls.
- (F) Unprocessed - The total number of calls that were waiting to be processed by the manager.
Leads (per location)
- (G) Total - The total number of Leads that were created at each facility.
- (H) Active - The total number of Leads that are currently being worked.
- (I) Rented - The total number of Leads that have been rented.
- (J) Lost - The total number of Leads that did not rent; thus were cancelled.
Followup (per location)
- (K) Manual - The total number of manager completed follow ups at each location.
- (L) Auto - The total number of automatic follow ups that were completed.
- (M) Delay - The total number of delayed follow ups.
- (N) Avg Outstanding - Average number of follow ups that have yet to be completed.
Collections (per location)
- (O) Completed - The total number of Collection actions that have been completed.
- (P) Error - The total number of Collection actions that did not go out due to an error.
- (Q) Excluded - The total number of Customers that have been excluded from receiving some Collection action.
- (R) Avg Outstanding - The average number of Collection actions that have been scheduled but not yet executed.
- (S) Promise to Pay - The total number of Promise to Pay actions used by managers.
- (T) Calls Inbound - The total number of calls that have come through the Collections line.
