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Improve your teams with ongoing training and evaluation.

Monitor Performance

Optimize Success

Access employee metrics from anywhere

Compare success between locations and employees

Audit any inbound or outbound call by type and employee

Test script effectiveness against performance analytics

Categorize calls types for easy insights

Evaluate live calls regarding collections, leads, and more

Bolster Employees

Target Training

Customizable grading sheets for peer and manager evaluation

Gamify improvement with “Call of Fame” Club

Evaluate calls with non-lead identification and correct call dispositioning

Monitor real-time employee performance to quickly address issues

Introduce low performers to top employee methods to get back on track

Offer instant virtual coaching and feedback

Performance Manager offers visibility on employee and facility performance, providing valuable insights on call scripts, leads, and more. Invest in your teams’ talent through real-time coaching and issue management, encouraging individuals and stores to reach higher.

As part of the CallPotential suite, Performance Manager was designed for the storage industry, for operators by operators.

CallPotential

Own Your Ops