Note
Italicized terms represent clickable icons on the specific screen being discussed.
Call Bar - Upon initially logging into CallPotential, the Call Bar will be grey indicating you still need to connect as an Agent. Your management team will let you know your connection method. Detailed instructions are listed below for the connection option you chose.
- (A) Call Bar dropdown - Click to access the dropdown.
- (B) Connect - Click to access your connection options.
Connect via Phone - After connecting via phone, you will be immediately ready to make and take calls.
- (C) Connect via Phone - Choose the connect by phone option.
- (D) Phone Number - Enter the phone number you wish to use to receive calls.
- (E) Connect - Click to become a connected Agent.
Connect via Computer - Depending on the login status you select, you may be immediately ready to make and take calls. Login options are customized by your management.
- (F) Computer - Click the connect by computer option.
- (G) Initial Status dropdown - Click to select your initial connection status.
- (H) Connect - Click to connect as an Agent.
Connect via VoIP Phone - You will be immediately ready to make and take calls.
- (HI) Connect via VoIP Phone - Click the connect by VoIP phone option.
- (IJ) Extension dropdown - Click to select the extension you wish to connect with.
- (JK) Connect - Click to connect as an Agent.
