Access
Step 1 - After logging in as an Administrator, click Reports.
Step 2 - Click Order By Report.
Step 3 - Click the icon (A) next to Call Tracking Reports: Order by Report and you’ll be brought back to Step 2. The date range selected (B). Use the filter option (C) to narrow your report, including updating the date range. You can export the report to another program by clicking (D).
Explanation
Layout
Inbound columns (per facility)
Total (A) - Total number of calls.
Answered (B) - Total number of calls that were answers at any point in your call routing.
Not Answered (C) - Number of calls that were not answered at any point in your call routing.
Leads (D) - Number of calls from Leads.
Customer (E) - Number of calls from Customers.
Collection (F) - Number of calls that came into the collection line.
Other (G) - Number of calls dismissed as Other.
Outbound - (per facility)
Total (H) - Number of outbound calls.
Follow up (I) - Number of follow up calls.
Collection (J) - Number of collection calls.
