Overview - The Contact Center provides a way for you to house your very own in-house Contact Center without adding any additional infrastructure; handle rollover calls from your facilities, direct new Leads to your best sales people and even take payments from your delinquent customers.
Call Routes - Administrators have access to the Setup Call Route page where call routes are created. Each Node on the right has a specific function; such as taking payments, ringing to the location, or ringing to a group of agents. You can set up your own personal IVR that will provide your customers with the ability to choose where they want to go through your phone system as well as creating automatic steps that will route the customer based on their tracking line (through the smart route node).
Call Queues - A Call Queue is a group of agents. When you want, for example, to rollover calls from all facilities to a specific group of agents, you will create a call queue and add those agents to it. This can all be created in the call route.
Omni-channel communication sets up every call for maximum success.
| Customize Scripts | Seamless Integration |
|---|---|
Create fool-proof scripts for different locations and steps in the rental journey Deliver exceptional customer service, with scripts designed for tenants, prospects, and more Help your team anticipate needs with informative copy | Merge technology with existing phone systems and properties Enjoy quick launch with no need for additional hiring or agents Connect via phone or computer with no specialized hardware |
| Route Calls | Intuitive Interface |
|---|---|
Connect every call to the ideal specialist instantly with smart-route Minimize caller frustration by correctly routing them to either sales or collections agents Make every call a closer, regardless of topic | Connect across chat, text, email, phone, and social media, never missing a message Utilize easy-to-use screens within a single program for maximum efficiency Easy ramp up during high demand |
With sophisticated custom routing and integration with your CRM, Contact Center automatically channels your inbound calls so your team is maximizing their time, every time. Whether it’s tenants calling about payments or prospects looking for pricing, Contact Center ensures only your biggest opportunities are on the line.
As part of the CallPotential suite, Contact Center was designed for the storage industry, for operators by operators.
CallPotential
Own Your Ops