Access
Step 1 - Click Reports.
Step 2 - Click Order By Report.
Step 3 - Click the icon (A) next to Employee Evaluation Reports: Self and Peer Grade Detail and you’ll be brought back to Step 2. The date range selected (B). Use the filter option (C) to narrow your report, including updating the date range. You can export the report to another program by clicking (D).
Explanation
Inbound columns (per facility)
Total (A) - total number of calls
Answered (B) - total number of calls that were answers at any point in your call routing
Not Answered (C) - number of calls that were not answered at any point in your call routing
Leads (D) - number of calls from Leads
Customer (E) - number of calls from Customers
Collection (F) - number of calls that came into the collection line
Other (G) - number of calls dismissed as Other
Outbound - (per facility)
Total (H) - number of outbound calls
Follow up (I) - number of follow up calls
Collection (J) - number of collection calls
