Page Comparison

Access

Step 1 - Click Reports.

Step 2 - Click Order By Report.

Step 3 - Click the icon (A) next to

Employee Evaluation Reports:

Self and Peer Grade Detail and you’ll be brought back to Step 2.

The date range

selected (B)

. Use the filter option (C) to narrow your report, including updating the date range. You can export the report to another program by clicking (D).

Explanation

Inbound columns (per facility)

Total (A) - total number of calls

Answered (B) - total number of calls that were answers at any point in your call routing

Not Answered (C) - number of calls that were not answered at any point in your call routing

Leads (D) - number of calls from Leads

Customer (E) - number of calls from Customers

Collection (F) - number of calls that came into the collection line

Other (G) - number of calls dismissed as Other

Outbound - (per facility)

Total (H) - number of outbound calls

Follow up (I) - number of follow up calls

Collection (J) - number of collection calls