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Accessing Administrative Settings (External - CallPotential 2.0 Knowledge Base)
- users
- txt
- adjustment
- out
- text
- workflow
- follow
- config
- evaluation
- follow-up
- preset
- cancellation
- designer
- delay
- center
- notes
- access
- variable
- sheet
- rate
- settings
- opt
- configuration
- extentions
- leads
- engine
- up
- gradesheets
- contact
- ad
- marketing
- other
- ads
- templates
- grade
- voip
- security
- route
- configure
- call
- types
- administrator
- disposition
- phone
- type
- card
- location
- number
- reasons
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Manage Contact Center Notifications (External - CallPotential 2.0 Knowledge Base)
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NEW Contact Center Dashboard (External - CallPotential Knowledge Base)
- today
- date
- settings
- duration
- service
- avg
- priority
- reject
- calls
- cascade
- talk
- casc
- live
- time
- answered
- location
- dashboard
- summary
- queue
- status
- info
- up
- average
- longest
- agents
- selector
- ans
- channel
- level
- length
- counter
- state
- callback
- progress
- inbound
- answer
- ready
- available
- threshold
- rej
- callbacks
- contact
- in
- agent
- unavailable
- inactive
- hang
- logged
- queues
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